Refund Policy

Eligibility for returns & replacement

Customers have the right to return or replace any purchased items within 7 days of receipt if they are defective, or damaged, or if an incorrect product was received.
Items must be in their original condition, including original packaging, unused, and with all tags still attached to qualify for a return.

Non-Returnable Items:
Items are not eligible for return or replacement, if products have been used, or damaged by the customer.

Process

Initiation: Contact our customer support at support.store@LalKitabOffice.com with your order details and the issue (defective, damaged, or incorrect item).
Approval: Await confirmation and approval from our team. Upon approval, you will receive instructions on how to proceed.
Shipping: Attach the prepaid shipping label provided by www.LalKitabOffice.comto your return package and drop it off at the designated shipping center.
Refund: Refunds are processed within 5-7 business days after the returned item has been received and inspected. Refunds are issued to the original method of payment.
Replacement: If the customer has chosen a replacement, it will be shipped once we have received the product. We generally ship within 4 days from the date of receiving the product.

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Quality and Authenticity Guarantee

Authenticity

We guarantee the authenticity of all products sold on our website. We ensure that all items are sourced from reputable suppliers and are of the highest quality.

Quality

Our commitment to quality means that every product meets stringent standards before being offered to our customers. We stand behind the quality of our products and strive to deliver only the best.

Note: While we ensure the quality and authenticity of each product, we do not guarantee that customers will experience specific benefits associated with the products. The effectiveness of the products can vary widely based on individual use and circumstances. Please note, there are no returns or replacements available for any product under this issue category.